Help and Contact
Your satisfaction is our number one goal. Customer support hours are: 9 a.m.-6 p.m. EST Monday-Friday. We respond to all customers within 24 hours during normal business hours.
Please contact us by using the form or call/text us at (844) 383-7296 or see answers to FAQs below. We’re here to help!
Shipping Address & Phone Numbers
8014 Cumming Hwy
Canton, GA 30115
Toll Free (call/text): (844) 383-7296
Frequently Asked Questions
What is your return policy?
If you don't love the item you purchased, you can return the original, unaltered item for ANY reason within 30 days of delivery (unless otherwise specified). Returned items must be received back in the original, unaltered condition. Altered items may be denied return, and/or subject to a reduced refund at the discretion of Jay Brokers. To request a return, please complete the contact form below.
How fast do you ship items?
Orders completed by 10 AM EST ship out the same business day.
Do you ship outside the USA?
At this time we only ship to addresses in the USA, excluding territories and APO/FPO addresses. However, if you're an international customer, you may be eligible to purchase via our eBay storefront and have it shipped via eBay's Global Shipping Program (GSP).
Do you offer a warranty for items?
Jay Brokers is NOT a refurbishing facility or repair shop. Most of the items we sell are used and sold as is (see "Status" in listing to determine whether new, used, or for parts/not working). Oftentimes used items have various defects from signs of wear and tear to specific functionality limitations ranging from weaker batteries to imperfections that restrict usage. Some items may be missing components that originally shipped with the item (see "Includes" in listing to determine what is specifically included). All merchandise is sold as is, without any warranty or guarantee of future performance unless otherwise specified. Jay Brokers does not provide or fulfill warranty coverage. If specified, existing warranty coverage is provided and fulfilled by the manufacturer or another 3rd party vendor. As such, we are unable to guarantee warranty eligibility and coverage terms or limits. If peace of mind is desired, we strongly recommend buyers purchase extended warranty coverage via our partner (see warranty option shown on applicable product pages for more info).
Do you ship to freight forwarders?
We do NOT ship to 3rd parties or freight forwarders. We can only ship to the address selected during checkout. Please verify your shipping address before submitting payment. For your security, address changes are not permitted after checkout has been completed.
Do shipments require a signature on delivery?
Items over $250 may require a signature on delivery. Delivery drivers may also require a signature based on other factors at his/her discretion. If your shipment is coming via UPS you can personalize your delivery or preauthorize a signature release online by registering for a UPS MyChoice account.
What if my item arrives damaged?
We take great care in packaging items to ensure they arrive undamaged. However, if your item arrives damaged please contact us immediately. Please do NOT discard the damaged item or the original box and packaging. Let us file the damage claim paperwork for you to ensure it is completed properly. Do not contact UPS to file a damage claim on your own. Let us do it for you!
What if my item has gone misssing in transit?
If your tracking information shows delivered, but you cannot find your package please contact us immediately. Let us handle the lost package claim paperwork for you to ensure it is completed properly. Do not contact UPS to file a lost package claim. Let us do it for you!
Do you charge sales tax?
Sales tax applies to all items shipped within Georgia as required by law (our shipping location is in Cherokee County which has 6.0% sales tax). Destinations outside of Georgia are not subject to GA state sales tax, but may be subject to other Internet Sales Tax laws.